Monday, January 3, 2011

Unprofessional, Irresponsible Post By Bonanza Management In Their "Roundtable Questions"


Management of a venue with forums should lead by example. Whatever the site rules are, management should be the first to follow those rules. Horseplay and/or "testing" (whatever they want to call it) should not be done where potential buyers may see it when they visit the site. The first impression is what buyers remember and when something questionable or unprofessional is seen, buyers will notice. Many will run fast and furious from a site that appears less than business-like.

Bonanza's rules regarding the use of the roundtable question area states, in part:

Bonanza's Roundtable is a place you can get general questions about items answered from the community. Any user can ask a question, and any user can post an answer. Keep in mind when answering that accuracy counts; the community votes for the best answer. If your response gets the most votes, Bonanza's system remembers you as an excellent reference for a particular category of items. As a trusted resource, your response will get priority over others when a similar question arises.

The rest of the info about roundtable questions can be found at:
http://www.bonanza.com/site_help/general/roundtable?layout=&title=What+are+%27Roundtable+Questions%3F%27

Bonanza also states in their forum rules, in part, the following which believe is to somewhat govern the whole site:

Other conduct unbecoming a good community member: expressing polictical or religious viewpoints, asking for donations, using foul language, engaging in threads of adult nature (drugs, drinking, etc.), threatening to talk to lawyers or file lawsuits, stalking, booth chat hijacking, starting topics about topics that have been reclassified, unnecessarily assuming the worst in others or Bonanza, spam.

The forum guidelines can be found here:
http://www.bonanza.com/site_help/general/forum_rules?layout=&title=What+are+the+forum+rules+and+guidelines%3F

Bonanza's own, Mark Dorsey posted a roundtable question on December 22, 2010, that should not have ever been posted. It was fairly early in the evening and remaining up to read for several hours, during prime shopping time. This should not have been posted at all - Not by Bonanza members - Not by management - Not by anyone!

We figured that the post and subsequent posts would not last long because someone with some sense was bound to see what was going and complain so we took the following screenshots so we had proof of what was said. Click the below graphics below to enlarge them.


There you have it. Bonanza management talking about drinking as if it was to be expected of Bonanza members and visitors through the holiday season. What was he thinking?

Here are some of the responses to Mark's roundtable question - click on the graphics to enlarge them:






Mark sent an apology and an explanation to at least one person for his irresponsible post to the roundtable. Mark said:

"The roundtable had been stagnant for over a week and I was trying to think of something to post just to test to make sure it was working properly."

While we don't believe that excuse, we have to give him credit for admitting that he made an error in judgment and aplogizing.
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And if that wasn't enough, 2 days later, someone brought up the above mentioned roundtable question in their own roundtable question. Click the graphics below to enlarge them.


The above new post to the roundtable didn't last too awfully long but it should not have happened and was caused by the unprofessional behavior in the original post.

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